- How do I pay for my order?
- When we pick up your order you will receive an email detailing the items we collected. The email also contains a link for you to enter your personal account and add your credit card details. Once authorised we will take the full payment on delivery of your washing. For all future payments we will simply charge the credit card on file.
All credit card information is stored on the secure third party payment gateway website, authorize.net. We don´t have any access to this information.
- How can I use Lavalocker if there are no lockers close by?
- Our home delivery service compliments our locker service in these occasions. Also, we can set up a office concierge service if you would prefer to have an office pick-up.
Services & service providers
- Am I assigned my own locker?
- No, lockers are not assigned to any one client. Instead you can just chose any locker that is open and available.
- Is my washing safe?
- Yes, your washing is safe in our lockers because only you and our staff can access your locker.
Troubleshooting: What happens if one item is lost or damaged?
We take every precaution to make sure this doesn´t happen, but if for some rare circumstance this does happens then we have an incident management procedure. You can see more in our terms and conditions.